(trangvangdulichvietnam.vn)
* Step 1: Learn the criteria for participation, regulations, legal liability as prescribed by law
* Step 2: Register
If the service provider has a need and considers it suitable to join the Vietnam Tourism Golden Page, the service provider shall register:
- Select "Register"
- Select "Yes" with the criteria to join the Vietnam Tourism Golden Page and select the "Register" button.
- Enter your phone number or email to register. Select the “Continue” button.
- After checking the phone number or email information, the service provider account does not exist on the system, ask to create a password for the account. Enter the password and select the “Register” button.
- Enter the OTP code sent to your registered phone number or email. Select the “Accept” button
- Upon successful account registration, a pop-up message "Registration successful" will be displayed.
* Step 3: Sign in
- After the user successfully registers a new Yellow Page account, the system automatically logs in to the Yellow Pages
- Account: Registered phone number/email, enter the password set up at registration and select the "Login" button
* Step 4: : Update the service provider information
- For newly registered accounts, when successfully logging in, the yellow page will display a pop-up message to update unit information and the "Agree" button will return to the unit information update screen.
- If there is a change or additional information is needed, the service provider may update on the Admin Page.
* Step 5: Update offers for tourists and guides
If there is a change in the type of offer as well as the value of the offer, the service provider can update it on the Admin page. Update the offer again in the order of numbering the photos below for each type of offer and finally select the "UPDATE OFFER" button to update the offer successfully.
* Step 6: Post product and service introductions
The service provider performs the post following basic steps:
- The service provider selects the item with the name of the registered type of travel, selects "Post waiting for approval" and then selects the button "Add new posts" to post information and photos or videos introducing products and services.
- Posts posted by the service provider are transferred to "Posts waiting for approval"
- After the post is censored by the Admin, the post is displayed on the trangvangdulichvietnam.vn website and in the admin page (admin.trangvangdulichvietnam.vn) the post is transferred to "Approved post".
I. ENSURING INFORMATION SECURITY AND INFORMATION MANAGEMENT
1. Ensuring information security
Vietnam Tourism Golden Page is applied technical measures to ensure the safety and stability of the entire technical system and information protection on the Vietnam Tourism Golden Page in order to limit the risks that may arise. All personal information on the Vietnam Tourism Golden Page is confidential and is only provided at the request of the legal authorities.
In case it is detected that the Service Provider uses programs, tools or other forms to interfere with the system, change the website data structure, Vietnam Tourism Golden Page is fully entitled to handle violations in accordance with the Regulations and Regulations of law.
2. Information management
* Prohibited regulations related to the posting of products and services:
Members may not publish the prohibited contents mentioned in Appendix 1, Decree No. 59/2006/ND-CP detailing the Law on Trade in goods and services prohibiting business, restricting business and conditional business. The details are as follows:
- Goods: weapons; drugs; cannons; Dangerous toys, toys harmful to children's personality and health education or to security, social order and safety (including video game programs); depraved and reactionary cultural products; prohibited drugs; products of prohibited goods and chemicals; tobacco....
- Service: Gambling; brokering prostitution, depravity; Brokerage activities include prostitution brokerage, child trafficking...
- Content posted contrary to the customs and customs, religious influences, beliefs, pure customs and customs, content of unfair competition, copyright infringement, intellectual property.
* Control information posted to Vietnam Tourism Golden Page:
The content of information about service providers, products and services must be for the right purpose, accurately and clearly contact information.
All content before posting to the Vietnam Tourism Golden Page is controlled and censored by the Content Department before displaying. Inappropriate articles that violate regulations will not be published. The Content Control Department of Vietnam Tourism Golden Page is entitled to decide on the removal of the information posted on the website without warning.
II. SECURITY OF PERSONAL INFORMATION
When members agree to use the Vietnam Tourism Golden Page and register an account at the Vietnam Tourism Golden Page, members must provide some information such as: login name, password, address, email, contact phone number.
Members are solely responsible for the security and retention of activities during the use of the Vietnam Tourism Golden Page, including passwords and accounts. When detecting unauthorized abuse, security violations and retention of registration information and passwords, members should promptly notify the Vietnam Tourism Golden Page to be handled in a timely manner.
All information collected by The Vietnam Tourism Golden Page is for the purpose of ensuring the rights of its members. Vietnam Tourism Golden Page is committed to the confidentiality of members' personal information, only provided at the request of legal authorities and does not transfer or disclose personal information of members to other third parties without consent. In case of force majeure such as being attacked by hackers, Vietnam Tourism Golden Page will notify the authorities of the incident to investigate and handle in a timely manner.
The information on the Vietnam Tourism Golden Page is only used for the purposes of promoting Vietnam tourism, serving the management and promotion of tourism development.
Vietnam Tourism Golden Page may use the information provided by members to send email notifications, exchange information, contact with members in case of necessity.
III. RIGHTS AND RESPONSIBILITIES OF THE MANAGEMENT BOARD OF VIETNAM TOURISM GOLDEN PAGE
1. Rights of the Management Board of Vietnam Tourism Golden Page
- The Management Board of Vietnam Tourism Golden Page has the right to request members to participate in activities on the Vietnam Tourism Golden Page to complete the procedures and conditions of commitment related commitments.
- Management Board of Vietnam Tourism Golden Page has the right to
- The Management Board of Vietnam Tourism Golden Page has the right to refuse or stop providing services to members when it is found that members provide false, incomplete information or violate vietnamese customs and customs and regulations.
- The Management Board of Vietnam Tourism Golden Page is entitled to terminate the right to membership and use the service when detecting members violating the law, committing acts of fraud, acts of forgery affecting other members, or going bankrupt.
- The Management Board of Vietnam Tourism Golden Page is entitled to use the information for legitimate purposes to support tourism promotion, serve the management and development of Vietnam tourism.
2. Obligations and responsibilities of the Management Board of Vietnam Tourism Golden Page
- Conducting an online registration with the Ministry of Industry and Trade on the establishment of an e-commerce service provider website after the website has been completed with full structure, features and information under the service provision scheme, which has been operating at the registered domain address and before officially providing the service to users.
- Request the service provider to participate in the Vietnam Tourism Golden Page to provide information as prescribed in Article 29 of Decree No. 52/2013/ND-CP when registering to participate. Comprise:
The name and address of the service provider's headquarters; or the name and permanent address of the individual representing the service provider;
Business registration certificates, numbers, dates of issuance and places of issuance of business registration certificates; or the number, date of issue and issuer of establishment decision of the organization, or the representative individual tax code.
Phone number or another method of online contact.
- Publicly announced on the homepage of the website the operating regulations of Vietnam Tourism Golden Page as prescribed in Article 38 of Decree No. 52/2013/ND-CP; monitoring and ensuring the implementation of the statute.
- Check and supervise to ensure that the provision of information of service providers on the Vietnam Tourism Golden Page is carried out accurately and fully.
- Store the registration information of organizations and individuals participating in the Vietnam Tourism Golden Page and regularly update relevant changes and supplements.
- Take necessary measures to ensure information security related to business secrets of organizations, individuals and personal information of members.
- Take timely measures when detecting or receiving feedback on business violations of the law on the Vietnam Tourism Golden Page.
- Assist state management agencies in investigating business violations of law, providing registration information, transaction history and other documents on subjects committing law violations on the Vietnam Tourism Golden Page.
- Publicly announce the mechanism for resolving disputes arising during the transaction process on the Vietnam Tourism Golden Page, actively supporting visitors to protect legitimate rights and interests.
IV. RIGHTS AND RESPONSIBILITIES OF MEMBERS TO PARTICIPATE IN
1. Rights of members to participate in Vietnam Tourism Golden Page
- After registration, members are granted accounts with their own passwords to use and operate on the Vietnam Tourism Golden Page.
- Members will be instructed to use the utility tools for posting (for Service Providers) on the Vietnam Tourism Golden Page, reflecting (for visitors).
- Members have the right to contribute opinions to the Vietnam Tourism Golden Page on the whole process and solutions to improve efficiency... by sending an email.
2. . Obligations and responsibilities of members participating in Vietnam Tourism Golden Page
- Service providers must provide complete and accurate information as prescribed in Article 29 of Decree No. 52/2013/ND-CP when registering to join the Vietnam Tourism Golden Page. Comprise:
The name and address of the service provider's headquarters; or the name and permanent address of the individual representing the service provider;
Business registration certificates, numbers, dates of issuance and places of issuance of business registration certificates; or the number, date of issue and issuer of establishment decision of the organization, or the representative individual tax code.
Phone number or another method of online contact.
- Service providers must provide full information about products and services as prescribed so that visitors can accurately identify the characteristics of products and services to avoid misunderstandings when deciding on the offer of contracts. In particular, information about the price (if any) must clearly show that the price includes or does not include related expenses such as taxes, fees and other expenses.
- Service providers are responsible for ensuring the accuracy and truthfulness of information about products and services provided on the Vietnam Tourism Golden Page.
- Service providers are responsible for providing information about their business situation at the request of competent state agencies to serve e-commerce statistics activities.
- Service providers are responsible for complying with the provisions of the law on payment, advertising, promotion, protection of intellectual property rights, protection of consumer rights and other relevant provisions of law when providing services on the Vietnam Tourism Golden Page.
- The service provider is responsible for the content, images and information posted by the service provider. Service providers commit not to publish information that violates the law, content affecting copyright and intellectual property.
- The service provider is responsible for compensating the guest for damages if it is found to belong to the Service Provider.
- The service provider is responsible for fulfilling tax obligations in accordance with law.
- Members are solely responsible for the security and retention of activities during the use of the Vietnam Tourism Golden Page, including passwords and accounts. Members are responsible for promptly notifying the Vietnam Tourism Golden Page of unauthorized abuses, security violations and keeping registration information and account passwords for timely handling cooperation.
- Members are responsible for receiving and providing authentic information and evidence, actively coordinating the handling when disputes and complaints occur.
- Members commit not to use the utilities of Vietnam Tourism Golden Page for illegal purposes, fraud, intimidation, illegal information exploration, sabotage affecting the system; Transmitting information for purposes that violate the law. In case of violation, the member must take responsibility for himself before the law.
- Members commit not to spread unfavorable information, do not act to discredit Vietnam Tourism Golden Page in any form.
1. Voluntarily register to participate in Vietnam safe travel program. Comply with the Code of Conduct of Civilization and Tourism issued by the Ministry of Culture, Sports and Tourism QĐ718 – 2017.pdf
2. Implementation of the Tourism statistical reporting regime issued under Circular No. 18/2021/TT-BVHTTDL December 31st, 2021 by the Ministry of Culture, Sports and Tourism
3. Publicly list prices of goods and services
4. Accept electronic payments, card transactions Travel card
5. Committed to quality products and services, there are preferential programs for tourists
6. Responsible for receiving and resolving complaints and reflections of tourists through the Vietnam Travel App